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If you invest some time in filling your Knowledge Base with useful information we will take care of the rest. You get cashback, multipliers, and free spins that actually help. They try to get lucky instead of learning the system. Online support ticket systems have revolutionized how we deal with customer service.

Tickets and Categories

It requires basic knowledge of how to install and administer MS SQL Server, create databases and run SQL scripts. You may also need some experience how to configure basic IIS server settings (on Windows) or Nginx web-server (on Linux). We strongly recommend going with our hosted version, please try the server-version only if you really know what you’re doing. Some games or bets may not count toward your bonus requirement.

The Jitbit Macro Recorder customizable feature is an exciting time-saving feature that allows users to either save their routine to a macro or create a custom one linked to hotkeys. Everyone on the team has some customer support background. Answering tickets, helping clients, patching cables, fixing servers & dealing with overpaid consultants… JitaBET’͏s cricket section͏ is a treasure͏ trov͏e of s͏tats, live scores, and expert a͏nalysis, enhancing your betting strategy wit͏h every ball bowled.

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We are very open about our success and failure, both within the team and with our customers. As a newly joined member, you can claim an incredible 200% Register Bonus to get started with a bang! Simply make your first deposit and enjoy extra cash to play with. We also offer current statistics and info with valuable insights for your betting predictions. In the basketball section, you can bet on the match winner, the first goal, the total goal number, and other options.

Advanced features

Alternatively you can use your mobile browser and simply log into the web app on whatever device you choose. To see the exact casing of your own username execute whoami in the cmd.exe. Also note that every slash (\) should be escaped with another slash in the appsettings.json file.

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We subtract the finish date from the creation date to calculate the resolution speed for a ticket. You can also create different categories to organize your tickets. Categories are very useful if you have different members of your team responsible for different areas in your company.

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Jitbit Helpdesk comes with an embeddable live-chat widget and dozens of different integrations but its primary focus is email. It helps you monitor your customer support mailbox and easily receive, track, manage, and resolve incoming requests from your customers and employees. You can do a bunch of things here assign technicians, change categories, write replies, even send HTTP request to a third-party server. This is a very flexible system that is designed to take care of anyone’s needs. No matter what your business processes look you can find some use in automation rules. The best support ticket is no ticket at all – help your customers help themselves.

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So orange means the reply was written by a customer and green means it was written by a support agent. It lets you know when this ticket has been assigned and to whom. And of course – when the ticket has been submitted. Currently, we have “unclosed” selected, so we see all the active tickets.

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